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FAQ

WilliamArchi is manufacturing and sales of building materials products.Specializes in providing customers with railing, stairs, doors and windows, partitions, canopies, Louver pavilion, architectural hardware accessories and other high-quality products.

Consulting service
Discussing with customers and make clear of what their demand and request .
Recommend solution and quotation according to the projec
Providing accurate shop drawing of the products.
Manufacturing and quality inspection
Manufacturing the products according to the contract and confirmed drawing.
Goods inspection during production,providing photos and reports.
Every staircase should be try assemble in our workshop before shipment to avoid any mistake.
Shipping service
Offer difference shipping way and price for your option.
Booking ship according to the delivery time in advance.
Collect all of your goods into one container and provide loading picture.
Follow up the shipping statues and providing shipping documents for your custom clearance(door to door shipping service is available if needed).
Why Choose Us?
Most of our products are customized as your requirement;
Free design,we could offer you solution as your budget;
We have professional team for each market to offer better and prompt service;
Quality control with thorough QA & QC system;

Frequently Asked Questions

Where is your location ?
My Company is in Shenzhen city,Guangzhou Province. My Factory is in Foshan City, Guangzhou Province.
What is your MOQ requirments
No MOQ required.
If we have a customized drawings design. Can you do it for us ?
Sure. My company have design teams can do the drawing design service for you.
What is your trade terms service ?
We can offer EXW, FAS, FCA,FOB, CFR,CIFand DDP. Please check my page( Incoterms ).
Can you provide samples ?
Yes, I can. Please let me know your order quantity and the courier cost will be paid by you.
Can I place the sample order?
Sure, sample order is available. But the charge of delivery fee need to be pay by client.
How can I get a quotation?
Please kindly send us jobsite size or house plan, quantity you need and style you want. I will send a solution with price for your reference.
What is your company payment terms.
Usually my company accept T/T, Western Union, and Cash. 50% T/T of deposit, and balance should be paid before loading. See details page ( payment )
What kinds of packing do you have?
Usually, we use bubble bag + wooden frame to packing . Also can changed into wooden / plywood case + bubble bag according to your requirements
What if the product already damaged when I received it?
If the items were damaged when you received, please kindly send us the photo. We will claim for compensation or resent you the new one immediately
What is your delivery time ?
It depents on the order quantity. Normally two months after payment.
Do you have any installation guide/drawing for us?
I will send you detail installation manual and drawing,also my company have installation video.
What is your warranty?
10 years quality warranty and 24 hours after-sale service are provided
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